Please note that we have recently updated our form to make it easier to complete. The easiest way to do this is via our online webform.
Before contacting us, please use this resource to find useful information and to check if your complaint falls within our remit.Īfter you’ve searched our Knowledge Base (if your dispute is within our remit and you still need us to assist you with resolving your complaint with one of our accredited businesses), then please provide us with all the details of your case by completing our enquiry form. The Knowledge Base contains the answers to many frequently asked questions. If you’re not happy with the response from the business, or don’t receive one at all, then please make sure that you have referred to our online Knowledge Base for the next steps. Step 3: Visit our Knowledge Base to check if the dispute is something we are able to take on We can only look into a case before eight weeks if the business has issued a final response and you are unhappy with it. If at that point you’re still not happy, or the business has not responded to you, then you can bring your complaint to us. They can respond at any point within those eight weeks. The business then has eight weeks to give their final answer to your complaint. Get in touch with them to explain what’s happened and let them know how you would like things to be put right. Step 2: Have you given the business a chance to resolve the issue?įirst of all, you need to give the business the chance to sort things out before bringing your complaint to us.
#SCRAP MECHANICS MAP FULL#
If your dispute relates to a new car under the manufacturer’s warranty or an extended warranty product, a full listing of accredited businesses can be found here.Īccredited vehicle warranty product providers
You can check whether a business is signed up to our Service and Repair and/or Vehicle Sales Codes of Practice by typing in the business name or postcode into our online Garage Finder.
#SCRAP MECHANICS MAP HOW TO#
Step 1: How to check if the business is accredited to The Motor Ombudsman You can also find useful information on how our service and how we help to resolve disputes by downloading our customer guide. You can access this form after searching our Knowledge Base. Step 4:If your issue remains unresolved, please complete our case creation form to give us the more information about your dispute.
Step 3:Visit our Knowledge Base to see if we can answer your query, and to check the case is within our remit. Step 2:Then, get in touch with the business to explain why you are not satisfied and give them a chance to resolve the issue. Step 1: Firstly, check if the business is signed up to one of our four Codes of Practice. In order for us to assist with resolving your dispute, there are some steps you need to take in advance of us looking into your case: The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with resolving disputes that arise between consumers and Code-accredited businesses.
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